Contact us

Service Desk

If you need help with anything IT at Monash, the Service Desk team are your first point of contact. Call us, email us or log a job through Service Desk Online - we’ll be happy to help.


Request online:


Call +61 3 9903 2777


Mon–Thu: 8am – 8pm
Fri: 8am – 6pm
Sat: 10am – 3pm

Semester dates

Non-teaching periods

Mon–Fri: 8am – 6pm


Call +61 3 9905 1777

Semester and holidays

Mon–Fri: 8am – 6pm

Come and see us

We offer walk-in IT assistance to students. If you’d rather speak to someone face-to-face, this is where you will find us, ready to help.


Monash Connect, Building B, Ground floor

Mon–Thu: 9am – 8pm, Fri: 9am – 5pm

Non-teaching periods
Mon–Fri: 9am – 5pm


Monash Connect, 21 Chancellors Walk (Campus Centre) Ground floor

Mon–Fri: 9am – 5pm, Sat: 10am – 3pm

Non-teaching periods
Mon–Fri: 9am – 5pm


Sissons Building 401 (located at reception)

Mon–Fri: 10am – 2pm

Non-teaching periods


Building A, Level 2

Mon–Fri: 10am – 3pm

Non-teaching periods

All Student Service Desks closed over University closure days.

Monash Connect offers student administration services at all campuses - find Monash Connect on your campus.

Business relationship management

If you have a business challenge to tackle, it’s time to talk to us. We’ll work with you to understand your needs and act as your liaison with the whole IT service portfolio. Let us look at emerging trends, opportunities and IT development plans for you. It’s what we do best.

  • Teresa Finlayson – Director Strategic Enablement
  • Matt Carmichael – Director, Support Services and Engagement
  • Dawn Beadle – Director Infrastructure Services

Business Relationship Managers

  • Lindsay J MacDonald
  • Steve White
  • Mark Whitty
  • Aileen Dyce
  • Cathy Helder
  • Eleni Filippidis

Email the team:

No luck? Get in touch and we'll help you out.

Raise a Service Request