Contact us

Contact us

If you're locked out of your Monash account, request a callback.

Popular IT requests

Phone support

Australian campuses and locations

Students: +61 3 9903 2777
Staff: +61 3 9905 1777

Mon–Fri: 8am–6pm (Melbourne time)

Students and staff

Call +60 3 551 46200

Enrolled/working at an Australia campus but currently overseas

China southern (Telecom), northern (Unicom) and Hong Kong

Phone: +800 666 274 73 (Free call only from landline with international calling enabled)
Mon–Fri: 8am–6pm (Melbourne time)

Indonesia

Phone: 001 803 61 997 (free call)
Mon–Fri: 8am–6pm (Melbourne time)

Malaysia

Phone: +60 3 5514 5600
Mon–Fri: 8.30am–5:30pm (MST)

Students in other regions

Exam support: If you're outside these regions, you can call the Australian number +61 3 9905 4300

In-person support for students

Monash Connect, Building B, Ground floor

Semesters one and two teaching weeks

  • Orientation Week to Week 3: Mon–Fri, 9am–5pm
  • Week 4 to Week 12: Mon–Fri, 10am–3pm

Non-teaching weeks for semesters one and two (includes mid-semester break, swot vac, and exam weeks)

Closed

Monash Connect, Campus Centre, 21 Chancellors Walk, Ground floor

Semesters one and two teaching weeks

  • Orientation Week to Week 4: Mon–Fri, 9am–5pm
  • Week 5 to Week 12: Mon–Fri, 10am–3pm

Non-teaching weeks for semesters one and two (includes mid-semester break, swot vac, and exam weeks)

Closed

Building A, Level 2

Semesters one and two teaching weeks

  • Orientation Week to Week 1: Mon–Fri, 10am–3pm
  • Week 2 to Week 4: Mon–Thu, 10am–2pm
  • Week 5 to Week 12: Closed

Non-teaching weeks for semesters one and two (includes mid-semester break, swot vac, and exam weeks)

Closed

Business relationship management

If you have a business challenge to tackle, it’s time to talk to us. We’ll work with you to understand your needs and act as your liaison with the whole IT service portfolio. Let us look at emerging trends, opportunities and IT development plans for you. It’s what we do best.

  • Anna Cakal, Senior Director, ICT Commercial Operations and Support Services
  • Cliff Ashford, Senior Director, Enterprise Data & Academic Services
  • Dan Maslin, Group Chief Information Security Officer (GCISO) and Head of Infrastructure Strategy
  • Lejla Hadzanovic, Program Director, Transformation
  • Mike Ohrimenko, Director, Digital Transformation
  • Paul Harper, Program Director, Transformation
  • Siddhant, Director, Information, Records & Service Management