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What is this service? is an online help service that enables you to:

  • find answers to frequently asked questions by searching a vast database of information
  • submit non-IT related queries: your query is automatically sent to the appropriate Monash University department for action. (Our aim is to respond to your enquiry by email within one business day)
  • manage your enquiries by providing a personal area where your questions are stored and responses to your questions can be reviewed
  • provide feedback on the information provided and suggestions for improvement.
Where is it located in the portal? You can access from your portal's home page.
Who can use it? Students and staff based at an Australian campus can access this service.
Where can I find more info?

For more information go to What is

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