Finding your mobile phone's PUK code

A PUK or 'Personal Unlocking Key' is a security feature on most mobile devices that protects your SIM card data. A PUK code is required when a SIM Card PIN has been entered incorrectly.

The message Enter PUK will appear on your mobile phone if you have incorrectly entered your PIN for your SIM card 3 times in a row. This means your SIM card has been locked. 

To unlock the phone you'll need the 8 digit code.

To request a PUK for your Monash device, contact Solve Communications on:

Once you have the PUK, enter the code to unlock your mobile and follow the instructions on screen to set a new PIN.

Caution: entering a PUK incorrectly 3 times will cause the message SIM Blocked to appear. If this happens, the SIM card will becomes unusable and all data on it will be lost.

No luck? Get in touch and we'll help you out.

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